Cancellation Policy - Yokohama Yamate Clinic

Cancellation and Termination Terms

Cancellation Policy

Cancellation by Phone
  • If you wish to cancel or change your reservation (including changes to the reservation details), please contact us by phone during clinic operating hours.
  • Based on a standard of 2 business days, if you contact us by the following cancellation deadline, no cancellation fee will be charged.
    Reservation Date Sun Mon Tue Wed Thu Fri Sat
    Cancellation Deadline Thu — Sat — Sun — Tue
Cancellation via My Page
  • You can cancel your reservation through My Page up to 2 days before the reservation date.
    ※ We do not accept changes to reservations. Cancellations on the day before or the day of the reservation will be accepted only by phone.
  • Please note that year-end and New Year holidays and summer vacations are not included as business days, so please check with the clinic for closing days.
Cancellation Fee
  • If you exceed the cancellation deadline, the following cancellation fees will apply.
  • For same-day cancellations or no-shows, for single treatments, we will charge 100% of the treatment fee as a cancellation fee. For reservations for courses, it will count as one treatment.
  • Even if you contact us after your reservation time has passed, we will still charge a cancellation fee of 100% or count it as one treatment for a course.
Please Note
  • If you are late for your appointment, your treatment time will be shortened, and if you are more than 15 minutes late, your treatment will be denied and you will be asked to make a new resevation.
  • If you are unable to pay the cancellation fee, please note that you will not be able to receive treatment even if you have made reservations for future appointments.
  • In the case of unauthorized cancellations, repeated tardiness, or cancellations, we may refuse your next reservation.
  • Cancellation fees will not be incurred in cases such as transportation being halted due to inclement weather or if your appointment time is delayed due to our circumstances, or if we need to adjust the schedule.
  • Please understand that we cannot consider reasons such as road congestion, train delays, parking spaces, etc., so please allow extra time to arrive.

Cancellation of Contract

Except for cooling-off, termination of the contract course midway is generally not accepted. However, if termination is necessary due to unavoidable reasons, it will be accepted within the validity period of the course.

Cooling-off Period
  1. Patients have the right to terminate the contract by written notice or email (hereinafter referred to as “cooling-off”) within 8 days from the date of receiving the contract document. Even after the expiration of the cooling-off period, if the clinic misinforms or coerces the patient, causing confusion and preventing the cooling-off process, the patient can receive documentation from the clinic stating their ability to cool off. If received within 8 days from the date of explanation received from the clinic, the patient can initiate the cooling-off process.
  2. Cooling-off is also applicable to related products. In the event that related products have already been delivered, the costs associated with their return will be covered by the clinic.
  3. The cooling-off period takes effect when the patient sends the cooling-off document (including emails) to the clinic.
  4. If the patient initiates the cooling-off process, there will be no request for payment of fees for services, related product charges, damages, penalties, or any other expenses.
  5. Settlement of payments using credit or other means should be confirmed with the regulations of each credit card company.
Regarding Mid-term Termination
  1. Termination after the cooling-off period is accepted only within the validity period of the course.
  2. A termination processing fee will be charged for termination. The termination fee applies to each course.
  3. Termination procedures will only be accepted in person at our clinic. To provide smooth processing, we recommend scheduling an appointment for termination procedures. Please note that if you visit without an appointment, you may experience wait times, so please understand in advance.
  4. Results may vary individually. While we strive to perform treatments with sincerity to achieve the best results, there may be cases where your expectations do not align with our treatment policies or procedures. If we determine that you have not correctly understood our treatment policies and procedures, we may terminate the contract with the clinic bearing the termination fee.
  5. Refunds may be issued due to termination. Refunds will be processed via bank transfer. Please provide your bank account information and visit our clinic.
  6. Refund
    • The remaining sessions of the contracted course are eligible for a refund.
    • The refund amount will be the course contract amount minus the number of sessions used and the termination fee.
      【Refund amount = Course contract amount – Sessions used – Termination fee】
      ※Please note that refunds may not be issued depending on the usage status, so please understand in advance.
    • The calculation method for the amount used in the course is multiplying the regular single-session fee of each menu by the number of sessions.
    • The refund method is bank transfer, and the transfer fee will be borne by the patient.

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